At Bront Outdoors, your satisfaction is our priority. If you’re not fully happy with your purchase, we’re here to help.

1. Return Eligibility

You may request a return within 14 days of receiving your order if:

  • The item is unused, unworn, and in its original condition

  • All original packaging, tags, and accessories are intact

  • The item is not a custom or final sale product

2. How to Request a Return

To initiate a return, contact us via email with the following details:

  • Your order number

  • Reason for the return

Contact Email: [email protected].

Once we review and approve your return request, we will share the return address and instructions. Returns sent without approval may not be accepted.

3. Return Shipping

  • Customers are responsible for return shipping costs unless the item was defective, incorrect, or damaged upon arrival.

  • We recommend using a trackable courier service to avoid loss in transit.

  • We are not responsible for returned items lost or damaged during shipping.

4. Inspection and Approval

Once we receive your returned item, we will inspect it to confirm its condition. If approved, we will proceed with a cash refund or exchange, based on your request.

5. Refund Method

  • As we only offer cash on delivery, all approved refunds will be issued in cash, either through a bank deposit, easy cash transfer, or a coordinated handover—whichever is most convenient and secure for both parties.

  • Refunds are processed within 7 business days of receiving and inspecting the return.

6. Exchanges

If you prefer an exchange instead of a refund, let us know in your return request. Exchanges are subject to product availability.

7. Non-Returnable Items

The following items cannot be returned:

  • Items that show signs of wear or use

  • Products not in their original packaging

  • Items returned after 14 days of delivery

8. Need Help?

If you have questions about our return process, please contact us at [email protected].